Dg13 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy clearly explains what data dg13 collects, how it is used, and the measures we take to keep your information secure at all times.
What Information Do We Collect?
Name, email address, phone number, date of birth, and password you provide during registration. This information is required to create and manage your dg13 account.
Device type, operating system, browser type, IP address, and language settings. This data helps us optimize platform display for your device and browser.
Records of deposits and withdrawals in Malaysian Ringgit (MYR), including payment methods used and transaction status. Full card numbers are not stored on dg13 servers.
Pages visited, games played, session duration, platform actions, and user preferences. This data is used to improve the overall user experience.
What Is This Information Used For?
Dg13 uses the information collected for the following purposes, all aimed at enhancing your experience and security on the platform:
- Account management — securely creating, verifying, and maintaining user accounts.
- Transaction Processing — efficiently and securely processing deposits and withdrawals in MYR.
- Platform improvements — to analyze usage patterns to improve performance, interface, and content.
- Security and fraud prevention — detecting suspicious activity and protecting accounts from unauthorized access.
- Legal Compliance — complying with applicable laws and regulations.
- Service Communications — sending important notifications related to your account, transactions, or policy updates.
Cookies and Tracking Technologies
Dg13 uses cookies and similar technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our platform.
We use three categories of cookies:
- Essential Cookies — necessary for basic platform functions like login and session management. These cookies cannot be disabled.
- Performance Cookies — collecting information about how users interact with the platform to help us improve our services.
- Functional Cookies — storing user preferences like language and display settings for a more personalized experience.
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality.
Data Storage and Security
All personal data of dg13 users is stored on servers secured with encryption and strict access controls. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
- All data transmissions are protected using HTTPS protocols.
- Passwords are stored as irreversible hashes.
- Access to user data is limited to staff who require it for service purposes.
- Regular security reviews are conducted to identify and address system vulnerabilities.
Data no longer needed will be deleted or anonymized according to data retention schedules, unless longer storage is legally required.
Sharing Information with Third Parties
Dg13 does not sell, rent, or trade user personal data to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Service Providers — technical partners such as game providers, payment processors, and server hosting providers who help us operate the platform. They are bound by strict confidentiality agreements.
- Legal requirements — if required by law or a valid court order, dg13 may disclose information to appropriate authorities.
- Rights Protection — in cases of fraud, crime, or serious security threats, information may be shared with relevant authorities for investigation purposes.
In all cases, we ensure that only the necessary information is shared, and always following strict, reasonable procedures.
Your Rights as a dg13 User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted to dg13 support via email and will be processed within a reasonable time frame.
If your information is incorrect or incomplete, you have the right to request corrections. You can update some profile details directly through account settings, or contact support for other changes.
You may request deletion of your personal data under certain conditions. Please note some data may need to be retained for legal or transaction security reasons.
How to Contact Us About Privacy
For all privacy-related inquiries, data access requests, or complaints regarding the handling of your personal information, please contact the dg13 support team at [email protected]. You may also refer to FAQ page for answers to frequently asked questions. We strive to respond to all requests promptly.
Changes to This Privacy Policy
Dg13 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. When significant updates are made, we will display the latest version on this page with the updated revision date.
It is the user’s responsibility to review this page regularly. Continued use of the dg13 platform after any updates are published constitutes acceptance of the revised policy.
If you do not agree with any changes to this Privacy Policy, you may stop using the platform and request account closure. For more information, please check Terms & Conditions us or contact support at [email protected].
Have Questions About Your Privacy?
Contact the dg13 team at [email protected] or visit our FAQ page for guidance on your account, data security, and user rights.